Refund policy

Return & Refund Policy

Last updated: August 25, 2026

We want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include all accessories, parts, tags, or documentation that came with the product

  • Not show signs of damage caused after delivery

  • Be accompanied by proof of purchase or order details

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the item

  • Photos of the packaging, if it was damaged

  • A brief description of the issue

After reviewing the request, we may offer a replacement, exchange, refund, or another appropriate solution.

3. Change of Mind

Returns due to a change of mind may be accepted within the 7-day return period if the product is unused, undamaged, and in its original packaging.

Return shipping costs for change-of-mind returns may be the customer's responsibility.

Certain products may not be eligible for change-of-mind returns if they are customized, personalized, made to order, or otherwise stated as non-returnable on the product page.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Customized or personalized products

  • Products made specifically according to customer requirements

  • Used or damaged products

  • Products without their original packaging where the packaging is necessary for resale

  • Items marked as final sale or non-returnable

  • Products that cannot reasonably be returned for hygiene or safety reasons

5. Return Shipping

If the return is due to receiving a wrong, damaged, or defective product, we will review the case and may cover the reasonable return shipping cost.

If the return is due to a change of mind, the customer may be responsible for the return shipping cost.

6. Refunds

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

For Cash on Delivery orders, we may request appropriate payment details to process an approved refund.

7. Exchanges and Replacements

If an item is defective, damaged, or incorrect, we may offer a replacement or exchange instead of a refund, depending on product availability.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, shipped, or handed over to the delivery service may not be eligible for cancellation.

9. Refused or Uncollected Orders

If a customer refuses delivery or does not collect an order without an approved cancellation or return request, additional shipping or handling costs may apply where permitted.

Future orders may also be subject to additional verification.

10. How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

  • Order number

  • Customer name

  • Reason for the return

  • Photos or videos, when applicable

Our support team will review your request and provide the next steps.

11. Inspection of Returns

All returned products are subject to inspection.

A return may be rejected if the product has been used, intentionally damaged, altered, or returned without required accessories or packaging.

12. Changes to This Policy

We reserve the right to update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

For questions regarding returns, refunds, exchanges, or replacements, please contact us through the Contact Us page on our website.