Returns & Refunds
Everything you need to know about returning or exchanging your order.
Last updated: August 25, 2026
We want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement.
1. Return Period
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused and in its original condition and packaging, include all accessories, parts, tags, or documentation, show no signs of damage caused after delivery, and be accompanied by proof of purchase or order details.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number, clear photos or videos of the item (and packaging if damaged), and a brief description of the issue. We may offer a replacement, exchange, refund, or another appropriate solution.
3. Change of Mind
Returns due to a change of mind may be accepted within the 7-day return period if the product is unused, undamaged, and in its original packaging. Return shipping costs may be the customer's responsibility. Customized, personalized, or made-to-order products may not be eligible.
4. Non-Returnable Items
Customized or personalized products, items made to customer specifications, used or damaged products, products missing original packaging needed for resale, final sale items, and products that cannot reasonably be returned for hygiene or safety reasons are not eligible for return.
5. Return Shipping
If the return is due to a wrong, damaged, or defective product, we will review the case and may cover reasonable return shipping costs. If the return is due to a change of mind, the customer may be responsible for return shipping.
6. Refunds
Once the returned item is received and inspected, we'll notify you whether your refund has been approved. Approved refunds are processed using the original payment method where possible; it may take additional business days for the amount to appear in your account. For Cash on Delivery orders, we may request appropriate payment details to process an approved refund.
7. Exchanges and Replacements
If an item is defective, damaged, or incorrect, we may offer a replacement or exchange instead of a refund, depending on availability. If the same product is unavailable, we may offer an alternative solution or refund.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Orders already processed, shipped, or handed to the delivery service may not be eligible for cancellation.
9. Refused or Uncollected Orders
If a customer refuses delivery or does not collect an order without an approved cancellation or return request, additional shipping or handling costs may apply where permitted, and future orders may be subject to additional verification.
10. How to Request a Return
Contact us through our Contact page with your order number, name, reason for return, and photos or videos when applicable. Our support team will review your request and provide next steps.
11. Inspection of Returns
All returned products are subject to inspection. A return may be rejected if the product has been used, intentionally damaged, altered, or returned without required accessories or packaging.
12. Changes to This Policy
We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
For questions regarding returns, refunds, exchanges, or replacements, please contact us through the Contact Us page on our website.
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